Welcome To Troubleshooting

What kind of issue is it?

What's the issue?

There is a smell coming from the water machine The water is cloudy / has bits in it The water tastes or smells odd

What does it smell like?

Is it a burning or electrical smell? Does the outside of the water machine smell rancid?

Before continuing, please disconnect the water machine from the socket and confirm whether the smell is coming from the machine or the socket.

The smell is coming from the water machine The smell is coming from the socket

Is the water machine new?

No Yes, relatively

Please try the following steps:

Please ensure the water machine has a 10cm gap at the rear to any walls to allow air to flow
Please ensure the water machine is placed on a solid surface ie. there are no towels placed underneath it etc

Please wait to see if this has resolved your issue. If it hasn't then:

Please islolate the power supply
Contact Customer services to schedule a technical visit

New water machines can sometimes give a slight 'new' smell at first which will dissapear aftePlease try the following steps:

Please ensure the water machine has a 10cm gap at the rear to any walls to allow air to flow
Please ensure the water machine is placed on a solid surface, there are no towels placed underneath it etcr a day or two.

Please allow a day for any 2new2 smells to dissapate. If this hasn;t resolved your issue, then:

Please islolate the power supply
Contact Customer services to schedule a technical visit

We advise at this point that you isolate the water machine from the power supply and call an electrician to look at your house wiring.

If the fault was found by an electrician and has been repaired, then please continue with the following steps: If no fault was found by the electrician, please try the following steps:

Reconnect your water machine
Enter the menu and follow 'auto flush' process to refresh water

Further Help

Video: HOW TO DO AN AUTOFLUSH

Islolate the water machine from the power supply
Contact Customer services to schedule a technical visit

Please ensure the cup rest and drip tray are clean. Sometimes dirt or milk can be present here.

Further Help

Please clean the entire exterior of the water machine.

Use a soft cloth and lukewarm water to clean the body and a dry cloth to clean the control panel.
Don’t use harsh detergents, concentrated cleaning fluids, solvents or abrasive cleaning aids
Remember the water machine is connected to the electrics, so don’t get the back wet.
If you'd like, you may purchase a sanitising kit. Suggested: Aqua Dosa S11 Sanitising Kit

Further Help

Video: removing drip tray and spout for cleaning video

Further Help

Link to buy spare part from website

How old is you water machine?

Older than 6 months Less than 6 months old

Please ensure your water machine has been descaled and the carbon filter has been replaced within the last 6 months. This should resolve the issue

Did this resolve the issue?

Yes No

Excellent

New water machines can experience some slightly cloudy hot water to begin with. This is not unusual and is expected whilst the hot water system settles in. Please follow the following steps to speed up the 'settle in' period.

Press the EXTRA HOT button, and wait until the water BOILS
DO NOT USE THE MACHINE FOR 30 mins
Press the EXTRA HOT button and allow the water to BOIL again
DO NOT USE THE MACHINE FOR another 30 mins
Press the EXTRA HOT button and wait for the water to boil one last time
Dispense TWO litres od water by pressing the HOT button. Air may be present in the system so a slight spluttering may occur.
Check for clarity in the water
REPEAT THIS PROCESS IF REQUIRED.

Did this resolve the issue?

Yes No

Excellent

Please contact customer services etc

Please try using a different cup. Sometimes a cup may smell or taste funny due to left over detergent.

Further Help

Please ensure WaterBar was descaled and carbon filter was replaced within 6 months. If not, replace accordingly.

HOW TO CHECK WHEN FILTER IS DUE VIDEO /PDF

Did this resolve the issue?

Yes No

Excellent

Issue persists