Welcome to Virgin Pure Help Center

No, the Water System doesn't change the water's pH or alkalinity; it simply filters out impurities while preserving essential minerals like calcium, potassium, and magnesium, without introducing any additives.

Fluoride can occur naturally in water; however, in the UK, it’s added to municipal water supplies. For some people, the addition of fluoride is a contentious issue. Supporters argue its merits – for example, it can help to reduce tooth decay in children. Our filtration system is designed to keep naturally occurring minerals such as calcium, potassium and magnesium in the water. Therefore fluoride, another natural mineral, remains in the water.

TDS (Total Dissolved Solids) is a measure of dissolved substances and doesn't indicate water purity. It's important to maintain a certain TDS level for essential minerals. The WHO considers a TDS level of 300 to 400 mg/L as 'good' to 'excellent,' and only above 1200 mg/L does it become 'unacceptable.' Our Water System preserves TDS by retaining minerals like calcium and magnesium. However, it removes unwanted substances like chlorine and bacteria through activated carbon filtration and UV treatment for a healthier drinking experience.