Satisfaction guaranteed or your money back

How it works

Freedom to change your mind

Notify us within 30 days of installation if you've had a change of mind, and we'll provide you with a refund and no additional payments will be required after we collect the system.

We make everything easy

We collect your Water System free of charge. Just give us a call, and we'll handle the rest.

No hidden charges

As soon as your Water System has been collected, we’ll refund your money. There are no additional charges, no collection costs, and no engineer call-out fees.

100% of your money back, no matter what

You'll receive a full refund of everything you have paid.

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Frequently Asked Questions

  • What should I do if I am not satisfied during my first 30 days?

    We’d love to hear why and try and help fix any issues. Our customer services team is on hand and answers the phone on average within 90 seconds. If they are unable to help resolve your issue they will happily arrange collection and a refund.

  • When do you collect the Water System?
    Typically we will aim to collect 5-to-10 days from you contacting us. Our team will work with you to arrange a convenient date (Mon - Fri 8 am to 5 pm).
    We’ll contact you the evening before collection to give you a 2-hour time slot.
  • How is the Water System removed?

    Our specially-trained engineer will neatly remove the flexi cable which is connected to your mains water supply. If a hole has been made through the countertop we will use a color-matched silicone putty to fill the hole.

  • What happens if the Water System is damaged?

    If your Water System is damaged beyond normal wear and tear you may be liable for the cost of the repairs before we can refund your payment. In the rare event significant damage has been caused, we may not be able to offer a refund.

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