Welcome to Troubleshooting

Having trouble with your Water System in anyway?
You can find answers here

What kind of issue is it?
Water Quality/Odours
What's the issue?
There is a smell coming from the water machine The water is cloudy / has bits in it The water tastes or smells odd
What does it smell like?
Is it a burning or electrical smell? Does the outside of the water machine smell rancid?
Before continuing, please disconnect the water machine from the socket and confirm whether the smell is coming from the machine or the socket.
The smell is coming from the water machine The smell is coming from the socket
Is the water machine new?
No Yes, relatively
Please try the following steps:
  1. Please ensure the water machine has a 10cm gap at the rear to any walls to allow air to flow
  2. Please ensure the water machine is placed on a solid surface ie. there are no towels placed underneath it etc
Please wait to see if this has resolved your issue. If it hasn't then:
  1. Please islolate the power supply
  2. Contact Customer services to schedule a technical visit
New water machines can sometimes give a slight 'new' smell at first which will dissapear aftePlease try the following steps:
  1. Please ensure the water machine has a 10cm gap at the rear to any walls to allow air to flow
  2. Please ensure the water machine is placed on a solid surface, there are no towels placed underneath it etcr a day or two.
Please allow a day for any 2new2 smells to dissapate. If this hasn;t resolved your issue, then:
  1. Please islolate the power supply
  2. Contact Customer services to schedule a technical visit
We advise at this point that you isolate the water machine from the power supply and call an electrician to look at your house wiring.
If the fault was found by an electrician and has been repaired, then please continue with the following steps: If no fault was found by the electrician, please try the following steps:
  1. Reconnect your water machine
  2. Enter the menu and follow 'auto flush' process to refresh water
Further Help
Video: HOW TO DO AN AUTOFLUSH
  1. Islolate the water machine from the power supply
  2. Contact Customer services to schedule a technical visit
Please ensure the cup rest and drip tray are clean. Sometimes dirt or milk can be present here.
Further Help
Please clean the entire exterior of the water machine.
  1. Use a soft cloth and lukewarm water to clean the body and a dry cloth to clean the control panel.
  2. Don’t use harsh detergents, concentrated cleaning fluids, solvents or abrasive cleaning aids
  3. Remember the water machine is connected to the electrics, so don’t get the back wet.
  4. If you'd like, you may purchase a sanitising kit. Suggested: Aqua Dosa S11 Sanitising Kit
Further Help
Video: removing drip tray and spout for cleaning video
Further Help
Link to buy spare part from website
How old is you water machine?
Older than 6 months Less than 6 months old
Please ensure your water machine has been descaled and the carbon filter has been replaced within the last 6 months. This should resolve the issue
Did this resolve the issue?
Yes No
Excellent
New water machines can experience some slightly cloudy hot water to begin with. This is not unusual and is expected whilst the hot water system settles in. Please follow the following steps to speed up the 'settle in' period.
  1. Press the EXTRA HOT button, and wait until the water BOILS
  2. DO NOT USE THE MACHINE FOR 30 mins
  3. Press the EXTRA HOT button and allow the water to BOIL again
  4. DO NOT USE THE MACHINE FOR another 30 mins
  5. Press the EXTRA HOT button and wait for the water to boil one last time
  6. Dispense TWO litres od water by pressing the HOT button. Air may be present in the system so a slight spluttering may occur.
  7. Check for clarity in the water
  8. REPEAT THIS PROCESS IF REQUIRED.
Did this resolve the issue?
Yes No
Excellent
Please contact customer services etc
Please try using a different cup. Sometimes a cup may smell or taste funny due to left over detergent.
Further Help
Please ensure WaterBar was descaled and carbon filter was replaced within 6 months. If not, replace accordingly.
HOW TO CHECK WHEN FILTER IS DUE VIDEO /PDF
Did this resolve the issue?
Yes No
Excellent
Issue persists
Rinse Through Water Bar
AUTOFLUSH GUIDE T7
Did this resolve the issue?
Yes No
Excellent
This did not resolve the issue
CONTACT CUSTOMER SERVICES
What kind of issue is it?
Problem With Measured Quantity
QUESTION 1
Yes No
Result 1
QUESTION 2
Yes No
Result 2
QUESTION 3
Yes No
Result 3
QUESTION 4
Yes No
Result 4
Result 5
What kind of issue is it?
Wobbly Bar and Broken Leg
QUESTION 1
Yes No
Result 1
QUESTION 2
Yes No
Result 2
Result 3