Select area of concern:
Dispensing issue
Over-boiling or splashing while dispensing or boiling
Splashing while dispensing hot water
Machine won't stop boiling water
Yes
No
Hot water dripping
Dripping constantly
Dripping while boiling only
Problem with water flow
Water does not dispense
Error code on screen
Error 1, 2, 5, 6, 18, 25, 55, 56
Error 3
Error 4
Error 8
Error 14
Yes
Yes
No
Error 20
Error 22
Error 26
Error 51
Error 60
Other technical issue
Cleanliness or water quality issue
The water has an aftertaste
The water has an odour/ smell
The water is cloudy / has bits in it
Burnt smell from the Water System
Yes
No
No
Yes
Issue changing filter / UV lamp
Problem with UV lamp replacement
The system is not detecting the UV lamp
The base of the UV lamp is stuck inside housing
UV lamp broken
UV light red after replacing
Problem with filter replacement
Filter is stuck/handle is broken
Filter does not fit
Fault during filter replacement
New filter isn't recognised
Machine stuck during process
Machine leaked during process
spinning circles OO
How to complete filter / UV service
Temperature issue
Water System not heating
Water System not cooling
Error 1
Error 2
Error 4
No Error Code
Hot & Cold Water dispense simultaneously
Hot water is not hot enough
Cold water is not cold enough
Mixed water is too hot / cold
Very hot machine
Electrical issue
Blank Display Screen
No Power
Power Cable is damaged
No power or display to the Water System
Water System causing short circuit in the property
I have an issue with cup sizes
Noisy water system
Intermittent noise
Noise when system is boiling
Fan running
Noise when dispensing water
Cosmetic issue
Help fitting a part
The problem is cosmetic only
Drip tray won't stay in place
Spout
Cup rest tray
Cup tray grill 2005028
Spout cover 2005260
Top decorative cover
Buttons damaged/cracked
Problem fitting cosmetic part
Drip tray won't stay in place
Fitting spout cover
Machine is wobbly / leg is broken
Issue with display / buttons
Buttons have a fault
Display screen is damaged/cracked
UV or Filter icon is red
UV light red
Yes
Yes
No
Yes
No
No
Filter light red
Yes
Yes
No
No
Yes
No
Display screen is frozen
Leaking issue
Leak from mains connection valve
Leak in the tubing from main valve to the Water System
Spout is dripping
Constant drip
Drips during chill process (can hear fan)
Drips during boil process (red light flashing)
Leak from the connector at the rear of the Water System
Leak underneath the machine
Drip tray is full
Drip tray is empty
Leak from rear shut off tap behind water system
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