Select area of concern:
Cleanliness or Water Quality Issue
There is a smell coming from the water machine
Is there a burning or electrical smell?
We advise you to turn off electricity at mains supply of your Water System. And fill in the form for us to help you further with your concern.
The smell is coming from the water machine
Yes
No
The smell is coming from the socket
We advise at this point that you isolate the water machine from the power supply and call an electrician to look at your house wiring.
Issue is from Power Supply or House Wiring
No issue on my Power Supply or Wiring
Is the outside of the water machine smell rancid?
The water is cloudy or has bits in it
Yes, Less than 6 months old
No, Older than 6 months
The water tastes or smells odd
External Parts Issue
Technical Issue
Help using the Water System Settings
Error code on Screen
Error 1
Error 2
Error 3
Error 4
Error 5
Error 6
Error 7
Error 8
Error 10, 11, 12
Issue changing Filter / UV Lamp
How to Change Filter & UV Lamp
Filter is stuck
UV Lamp is damaged
New UV Lamp Damaged
UV Lamp Black at ends
How do I dispose used Filters & UV Lamps
Temperature Issue
Water System not heating
Water System not cooling
Error 1
Error 2
Error 4
No Error Code
Hot & Cold Water dispense simultaneously
Buttons are stuck or unresponsive
Electrical Issue
Blank Display Screen
No Power
Power Cable is damaged
Noise issue
Noise whilst dispensing water
Noise from Water System
Noise whilst boiling water
Random boiling noise
Dispensing Issue
Water is not dispensing
Cold Water function does not work
No Error Code
Error 1
Error 2
Error 3
Error 9/11/12
Hot Water function does not work
Yes
No
Neither hot or cold function work
Water continues to dispense after releasing
Cold water continues to dispense
Hot water continues to dispense
Yes
No
Hot & Cold water dispense simultaneously
Water Flow is slower than usual
I have an issue with cup sizes
Fault with jug dispensing
Yes, cold function works
No Error Code
Error 1
Error 2
Error 3
Error 9/11/12
No, Cold Function does not work
Yes, water dispenses
No, water does not dispense
Leaking Issue
Leaking underneath Water System
We advice to check if your drip tray collection is empty.
Drip tray collection is full
Drip tray is empty / not overflowing
Leak from pipework connecting water supply to Water System
Yes, flow seems slow
No, flow looks correct on cold water dispense
Dripping from spout
Constant drip
Intermittent cold water drip
Drips whilst boiling
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