Select area of concern:
Dispensing issue
Water is not dispensing
Cold Water function does not work
No Error Code
Error 1
Error 2
Error 3
Error 10/11/12
Hot Water function does not work
Yes
No
Neither hot or cold function work
Water continues to dispense after releasing
Cold water continues to dispense
Hot water continues to dispense
Yes
No
Hot & cold water dispense simultaneously
Water flow is slower than usual
Slowly reduced over time
Yes
No
Suddenly reduced
Fault with jug dispensing
Yes
Yes, water will dispense if I press and hold the jug button
No, water will not dispense when pressing and holding jug button
No
No Error Code
Error 1
Error 2
Error 3
Error 10/11/12
Error code on screen
Error 1, 2, 4, 5, 6
Error 3
Error 7
Error 8
Error 10, 11, 12
Other technical issue
Cleanliness or Water Quality Issue
Smell coming from the Water System
Is it a burning or electrical smell?
Before continuing, please disconnect the Water System from the socket and confirm whether the smell is coming from the machine or the socket
The smell is coming from the Water System
Yes, relatively
No
The smell is coming from the socket
We advise at this point that isolate the Water System from the power supply and call an electrician to look at your electrical wiring in your home, then continue troubleshooting.
Fault has been repaired
No fault found
Does the outside of the machine smell rancid?
Water is cloudy and has bits in it
The water tastes or smells odd
How to clean the outside of the Water System
Help using the Water System Settings
Issue changing Filter / UV Lamp
How to Change Filter & UV Lamp
Filter is stuck
UV Lamp is damaged
New UV Lamp Damaged
UV Lamp Black at ends
How do I dispose used Filters & UV Lamps
Temperature Issue
Water System not heating
Water System not cooling
Error 1
Error 2
Error 4
No Error Code
Buttons are stuck or unresponsive
Electrical Issue
Blank Display Screen
No Power
Power Cable is damaged
Noise issue
Noise whilst dispensing water
Noise from Water System
Noise whilst boiling water
Random boiling noise
I have an issue with cup sizes
Issue with descaling
Cosmetic issue
How to clean the outside of the Water System
Buttons are broken / damaged / worn / missing
Cup rest is worn / damaged
Cup rest is damaged
Cup rest is worn
Lower drip collection tray is missing / broken
Top cover/ lid is missing or broken
Water System is worn / scuffed
Water System has limescale / rust
Leaking issue
Leaking underneath Water System
We advice to check if your drip tray collection is empty.
Drip tray collection is full
Drip tray is empty / not overflowing
Leak from pipework connecting water supply to Water System
Yes, flow seems slow
No, flow looks correct on cold water dispense
Dripping from spout
Constant drip
Intermittent cold water drip
Drips whilst boiling
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